Meet The Team

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Kim

 

Office Manager

 

Kim truly embodies the Heart Of Gold mission.  She comes to us with immense skills in management after having managed a large equine facility for over the past 4 years.  Kim also managed a bed and breakfast, led trail rides, taught equine riding lessons and summer camps, and provided in house child care. She has patience to assist in hard situations, seeks alternative methods to make the business successful, and makes sure all staff have a safe work environment every single day.  Kim truly is the glue that holds the practice together and she assists the doctor in all business adventures to continue to make the practice even better yet. In her spare time, Kim can be found spending time with her loving husband and daughter, playing with her horse Joshua, or snuggling with her dogs Hope, Lilly, and Sparkles.

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Karen 

 

Client Service Representative

 

Karen is one of the kind voices on the other end of the phone.  Coming to us from the human medical field as a receptionist for over 10 years, Karen brings extensive communication skills to the team.  Outside of work, Karen can be found loving on her horse, Lena, who is a purebred Friesian imported from Norway.  She also loves spending time with her loving dogs, family, and friends.  

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Ashley

 

Certified Veterinary Assistant

 

Ashley is the gentile and compassionate assistant who helps make sure your pets are comfortable and happy during their appointments and procedures.  She assists with reception, holds patients for procedures, manages inventory, and maintains good relationships with our distributors and manufactures. Ashley received her Veterinary Assistant Certification through the Animal Behavior College in 2010.  She has been in the veterinary field for over 10 years and has worked with dogs, cats, pocket pets, reptiles, birds, pigs, and goats.  Ashley loves all animals but her passion has always been horses.  Outside work, Ashley can be found trail riding horses, hiking, crafting, and spending time with her friends, family, and most of all her beloved horse, Redd, and her handsome canine, Khye.

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Meghan

Laboratory Assistant

Meghan comes to the practice with substantial medical laboratory experience. All blood and bodily samples are processed and shipped by Meghan.  She also maintains our lab equipment and assists with in-clinic appointments when necessary .  In her spare time she can be found in Disney World or comforting the cats after surgery.  Meghan has an extreme love for cats, chinchillas, and likes to spend time with her horses Ruby and Twinkle.

Marilyn 
"Grandma"

Financial Manager aka “Grandma”

Grandma has an extensive background with working in numbers both with insurance agencies and with human medical offices. She performs all of our financial paperwork, helps with billing, and sends accounts to collections.  Grandma sometimes assists on the road and helps make situations more comical and enjoyable. In her spare time she can be found spending time with her family or her Bear, who is a purebred havanese.

Kelly

Client Service Representative and Clinic Safety Officer

Kelly is one of the lovely voices on the other end of the phone at Heart of Gold.  She comes to us with remarkable dispatch experience from Ontario, Wayne, and Seneca counties.  Kelly is a certified EMT - B and Peace Officer for New York State.  In her spare time she enjoys spending time with her numerous pets, her child, family, and friends.  She also can be found swimming, reading, or at the racetrack.  

Fred

Marketing Coordinator

 

Fred has an extensive background in marketing and computer sciences.  He assists behind the scenes with all our promotional products, merchandise design, website design and updates, facebook communications, and other electronic needs.  Outside Heart of Gold Fred loves to spend time with his family and dogs.