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During business hours, please discuss with our reception team or leave a voicemail and they will call you back. Please leave a detailed message with your name, pets name, return phone number, and brief information about your emergency.

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After business hours, the above number will reach our answering service. Please leave a detailed message with your name, pets name, return phone number, and brief information about your emergency. The doctor will call back from a RESTRICTED NUMBER, please answer.

Small animal emergencies will only be seen in the clinic. We are unable to run small animal diagnostics at house calls.

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Services are offered only to current clients, whose patient has a physical within the last 12 months. Physicals must be performed on every animal. As an example: this does not include a stable that had a physical performed on ONE horse and assuming the other horses are covered. Goats, sheep, and alpacas are excluded as a herd health certificate once per year is sufficient for them.

This can be explained by reviewing the information about a Veterinary Client Patient Relationship or VCPR.

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The American Veterinary Medical Association Principles state that the VCPR is the basis for interaction among veterinarians, their clients, and their patients and requires all of the following for a VCPR to exist:

• The veterinarian has assumed the responsibility for making clinical judgments regarding the health of the patient and the client has agreed to follow the veterinarians' instructions.

• The veterinarian has sufficient knowledge of the patient to initiate at least a general or preliminary diagnosis of the medical condition of the patient. This means that the veterinarian is personally acquainted with the keeping and care of the patient by virtue of a timely examination of the patient by the veterinarian, or medically appropriate and timely visits by the veterinarian to the operation where the patient is managed.

• The veterinarian is readily available for follow-up evaluation or has arranged for the following: veterinary emergency coverage, and continuing care and treatment.

• The veterinarian provides oversight of treatment, compliance, and outcome.

• Patient records are maintained.

 

Please be aware that while we are open for emergency assistance, there will be some cases that will need to be referred to a larger facility. Some cases cannot be handled by one doctor or will require specialized care and/or hospitalization.

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Veterinary Emergencies

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Call 585-738-7852 in case of emergency.

 

Trauma, especially head trauma

Collapse or loss of consciousness

Heat stress or frost bite

Breathing abnormalities or cardiac arrest

Paralysis or seizures

Fevers, shaking, or trembling

Severe or persistent diarrhea/vomiting especially with suspected blood

Difficulty with urination/defecation or inability to urinate/defecate

Wounds: Deep cuts, abrasions, penetrating wounds or excessive bleeding

Eye injuries: swelling, redness or drainage

Lameness: sudden or severe (three-legged)

Allergic reactions (hives)

Pale or black gums

Toxin ingestion: poisons, medications or food not suitable for your pet

Ingesting a foreign body (toy, rawhide, etc.)

Distressed mother in labor/inability to deliver kittens/puppies

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Large Animal Specific Emergencies:

Colic Signs: Rolling, thrashing, sweating, not pooping, not eating

Respiratory Concerns: Green nasal discharge with fever and sweating

Circling, refusing to stand, laying down

Choke: Discharge of saliva/feed from the nostrils/mouth, difficulty in swallowing

 

** Please note that medication changes and refills are not considered an emergency and these requests will be handled on the next business day.

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​Below is a list of 24/7 emergency locations and clinics that offer urgent care. Some of them may require a drive or be at capacity so please  ALWAYS call ahead.